shipments

Shipping information

    • We share our current shipping times with you

      • MX National Shipping: 10-15 business days (Saturdays and Sundays are not counted)
      • Full MX Shipping: 5 business days (Saturdays and Sundays are not counted) Orders placed after 2 pm are counted until the next day. *Full shipments are shipped in 1-2 business days. There are destinations that may delay delivery due to the difficulty of the destination.

Shipping Cost

  • The cost is $150 pesos on purchases equal to or less than $399.00 pesos and FREE on purchases greater than $399 pesos.
  • Restrictions apply in extended areas of the country (The client will be informed of the cost adjustment)

Delivery exception

If you cannot find someone to receive the merchandise, the courier provider will make a maximum of 3 visits to your home. If on the third visit the package cannot be delivered, the product will be located in an office of the courier company by a certain time according to the policies of each messaging service. Please dial the customer service number of the corresponding parcel to schedule delivery or collection at the offices; When the storage time expires and the package is not collected, it will be returned to origin.

*No refund can be requested.

Customer return process:

  • You will be notified by email that the merchandise has returned to our Warehouse.
  • You must pay the reshipping freight with a value of $150.00.
  • After making the deposit or transfer, you must send proof of payment to WhatsApp: +52 33 1841 6301, with your order number and the address where you wish to receive the product.
  • We generate and send the merchandise return guide.

Return for service occurs

At the time of placing your order and requesting shipping through the occurs service (delivery to parcel offices), you will have 10 business days or time established by the parcel to pick up your package once it is at the offices. If it does not pass within the established time, the package will be returned to origin.

*No refund can be requested.

Please dial the customer service number of the corresponding parcel service for any service questions that arise.

Customer return process:

  • You will be notified by email that the merchandise has returned to our Warehouse.
  • You must pay the reshipping freight with a value of $150.00.
  • After making the deposit or transfer, you must send proof of payment to WhatsApp: +52 33 1438 9205 , with your order number and the address where you wish to receive the product.
  • We generate and send the merchandise return guide.

Lost or stolen packages.

Mouty Joyería is not responsible for lost or stolen packages if they are confirmed as delivered by the parcel company. The customer must follow up and file a report to the customer service number of the corresponding parcel so that they assume responsibility for any loss or damage to the items.

Delayed packages

Mouty Joyería is not responsible for packages delayed by the corresponding parcel company. The customer must follow up and file a report with the parcel customer service number so that they can assume responsibility and report the reasons for the delay as well as the location of the package.

Our logistics team will be able to support you in the process but always under the assumption and understanding of the client that it is the responsibility of the parcel.